Returns & Exchanges

At Nomura Tailor Online Store, we strive for your complete satisfaction with every purchase. If you are not entirely happy with your order, items can be returned or exchanged within 30 days of delivery provided they are in their original, unused condition.

1

Initiate a Request

Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and a copy of the packing slip is included inside.

3

Ship the Items

Affix the provided return shipping label to your package and drop it off at any authorized courier location.

4

Receive Refund or Exchange

Once our quality control team inspects the returned goods, your refund will be processed to the original payment method or your exchange will be shipped within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing