Frequently Asked Questions

Everything you need to know about your Nomura Tailor experience.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Google Pay.

What is your return policy?

We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that certain personalized or final sale items may not be eligible for return.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

How do I ensure I am choosing the right size?

Each product page includes a detailed size guide. We recommend measuring yourself and comparing your results to our charts to ensure the perfect fit before placing an order.

Can I modify or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to make changes, please contact our support team within 1 hour of placement, and we will do our best to accommodate your request.